Refund policy

 

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can WhatsApp us at 918657805560  or mail at support@sobostuff.com. Please note "Call" is not available on WhatsApp number

We will verify product working condition and reported issues. if any discrepancy found, Rs.100 return penalty will be levied. if reported issues were found to be fake, Rs. 100 will not be refunded    

If genuine issues found in product, then full money will be refunded. 

It will take around 15-20 days to process refund since it take same amount of to get reverse shipment delivered to us.

You can always contact us for any return question at support@sobostuff.com 

Replacement/Return Policy

Replacement/Return of a product is allowed only under the following circumstances:

• The customer can replace the product unit received within 5 days from the date of delivery and get a replacement unit delivered to the customer.
• Replacement can be made if the customer establishes that the product delivered in defective condition or has a physical damage within 24 hours of receipt of the product
• Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
• In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a our team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
• In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
• A product will not be replaced under the following circumstances:
• Customer is not happy with the look/sound quality of a defect free product
• Physical damage not notified within 24 hours of receiving the product
• An electrical surge or any damage caused by the user.

Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like  custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 25 business days have passed since we’ve approved your return, please contact us at support@sobostuff.com.